Service Delivery Policy

Last updated: May 4, 2026

1. Digital Delivery

Chitraagni is delivered entirely as a digital cloud software service.

No physical goods are shipped. There is no courier, shipping charge, physical delivery address, or physical return process for the service.

2. Access Timing

After successful registration, guest access is typically available immediately in the browser.

After successful payment, paid plan access or subscription upgrades are typically applied digitally within the platform. Activation may depend on payment confirmation from the payment gateway, payment aggregator, bank, card network, UPI provider, wallet provider, or billing processor.

3. Delivery Method

Users receive Chitraagni access through:

browser-based guest chat
account login
workspace and project screens
product workflow screens
subscription and account controls
support and legal pages

4. Payment Confirmation

If payment succeeds but the plan does not activate within a reasonable time, contact support with:

account email address
payment date
payment provider or transaction reference
screenshot or confirmation message, if available

We may need payment provider reconciliation before confirming access, refunding, or resolving failed/pending transactions.

5. Service Availability

Chitraagni is a cloud service and may be affected by maintenance, infrastructure issues, model/provider availability, payment-provider downtime, network issues, security events, or force majeure events.

We aim to restore access and resolve delivery issues within a reasonable time.

6. Support Contact

Amretra Dynamics
Mahbubnagar, Telangana - 509001, India
Email: contact@amretra.com
Website: amretra.com