Privacy Policy

Last updated: May 4, 2026

1. Overview

This Privacy Policy explains how Chitraagni collects, uses, stores, shares, and protects information when you use the website, guest chat, account features, workspaces, projects, subscriptions, support, or related services.

Chitraagni is designed and operated by Amretra Dynamics, Mahbubnagar, Telangana - 509001, India.

For Indian users, this policy is intended to provide clear notice about personal data processing in line with applicable Indian privacy requirements, including the Digital Personal Data Protection Act, 2023 where applicable.

2. Roles

For personal data that Chitraagni decides how and why to process, Amretra Dynamics acts as the data fiduciary or controller, as applicable.

For workspace content that a customer uploads or enters for its own business purposes, Chitraagni may act as a service provider or processor for that customer, depending on the context.

3. Information We Collect

Depending on how you use Chitraagni, we may collect the following categories of information.

Account Information

name
email address
profile details
organization, workspace, and team details
login method and account status

Guest Chat Information

prompts and messages submitted in guest chat
temporary browser session information
usage counts and anti-abuse signals

Guest chats are intended to be temporary and may not be saved to an account unless a feature expressly allows saving or account linking.

Workspace and Product Content

product ideas
prompts, notes, references, and uploaded files
feature lists
flows
entities
screens
decisions
product memory
generated outputs
review comments and stage outputs

Billing and Payment Information

plan, subscription, invoice, tax, and billing status
transaction references
payment provider metadata
refund, cancellation, dispute, chargeback, or failed-payment records

We do not intentionally store full card numbers, CVV, UPI PINs, netbanking passwords, or complete payment instrument credentials on Chitraagni servers. Payment details are handled by third-party payment providers, banks, card networks, UPI providers, wallet providers, or payment aggregators/gateways.

Usage and Technical Information

IP address and approximate location signals
browser, device, operating system, and network information
pages viewed and product usage events
error logs, diagnostics, and performance data
security events and abuse-prevention signals

Communications

support requests
grievance emails
feedback
billing communications
account or service notices

4. Why We Process Information

We process information for the following purposes:

creating, securing, and managing accounts
enabling guest chat and free usage limits
delivering workspace, project, and product workflow functionality
generating and organizing product planning outputs
processing subscriptions, invoices, payments, refunds, cancellations, and tax records
providing support and grievance redressal
preventing fraud, abuse, unauthorized access, and security incidents
monitoring reliability, diagnostics, and product performance
complying with legal, accounting, tax, payment, regulatory, or dispute obligations
improving Chitraagni and developing safer, clearer product workflows

5. Consent, Legitimate Use, and Withdrawal

Where consent is required, we aim to request it for specified purposes in clear language.

You may withdraw consent or request changes by contacting us, subject to legal, contractual, security, accounting, tax, payment, fraud-prevention, dispute, or service-delivery requirements.

Withdrawing consent may limit or prevent use of features that require the relevant information.

6. How We Share Information

We may share information only where reasonably necessary, including with:

hosting and cloud infrastructure providers
authentication providers
payment gateways, payment aggregators, banks, card networks, UPI providers, wallet providers, and billing processors
analytics, diagnostics, monitoring, security, and abuse-prevention tools
email, support, and communication service providers
professional advisers, auditors, or consultants
legal authorities, regulators, courts, law enforcement, banks, payment providers, or dispute bodies when required by law or valid process

We do not sell personal data or user project content.

7. Payment Data and Gateways

Payments may be processed by providers such as Razorpay, PayU, Stripe, banks, card networks, UPI providers, or similar regulated or third-party payment participants.

Those providers may collect and process payment information under their own terms, privacy notices, compliance obligations, authentication flows, tokenisation rules, mandate rules, chargeback procedures, and fraud checks.

For card transactions, payment providers and card networks may use tokenisation or similar methods. For recurring payments, banks, card networks, UPI providers, or payment providers may require mandate registration, authentication, customer consent, and pre-debit notices.

8. Data Retention

We keep information for as long as reasonably necessary to:

provide the service
maintain accounts and workspaces
comply with legal, tax, accounting, payment, and audit requirements
resolve disputes
prevent fraud and abuse
maintain backups, logs, security records, and business records

Retention periods vary based on account status, subscription history, workspace activity, legal requirements, payment requirements, and operational needs.

9. Security

We use reasonable technical and organizational measures to protect information, including access controls, secure service providers, monitoring, and operational safeguards.

No system is perfectly secure. You are responsible for keeping your login credentials safe and for managing access to your workspaces and projects.

10. Your Rights and Choices

Subject to applicable law and verification, you may contact us to:

access information about your personal data
correct or update inaccurate information
request deletion or erasure where applicable
withdraw consent where processing is based on consent
close your account
raise a privacy grievance

Some data may need to be retained for legal, security, tax, accounting, payment, fraud-prevention, dispute, or backup reasons.

11. Cookies and Similar Technologies

We may use cookies and similar technologies for:

authentication
session continuity
security
fraud prevention
analytics
product performance
remembering preferences

You can control cookies through browser settings. Some features may not work correctly without essential cookies.

12. International Processing

Chitraagni is operated from India, but service providers may process data in India or other jurisdictions where hosting, infrastructure, support, analytics, payment, or security providers operate.

Where required, we aim to use appropriate contractual, technical, and organizational safeguards for such processing.

13. Children

Chitraagni is intended for business and professional use and is not designed for children.

Do not use Chitraagni if you are not legally able to agree to these terms or if your use would require parental or guardian consent that has not been obtained.

14. Grievance Contact

For privacy questions, user rights, or grievances, contact:

Amretra Dynamics
Mahbubnagar, Telangana - 509001, India
Email: contact@amretra.com
Website: amretra.com

Please include the account email, the nature of the request, and any relevant transaction or workspace reference if applicable.

15. Changes to This Policy

We may update this Privacy Policy to reflect product, operational, legal, payment, or security changes.

The updated version will become effective when published, unless a later effective date is stated.