Refund Policy

Last updated: May 4, 2026

1. Overview

Chitraagni is a digital SaaS product. Access is typically delivered immediately or shortly after successful registration or payment.

Because Chitraagni is a digital service, subscription charges are generally non-refundable after access has been delivered, except where this policy, a checkout offer, payment provider rule, or applicable law requires otherwise.

2. Standard Refund Position

Unless stated otherwise:

subscription charges are non-refundable after service access begins
partial-month usage is not automatically refunded
unused time in an active billing cycle is not automatically refunded
cancellation stops future renewal but does not automatically refund previous charges

3. Refund Review Cases

We may review refund requests where:

duplicate or incorrect charges occurred
payment was successful but digital access was not delivered within a reasonable time
a technical failure materially prevented access to paid features
a payment was captured because of a clear billing error
a refund is required by applicable law, payment provider rules, bank/card network rules, or consumer protection requirements
exceptional circumstances justify manual review

4. Non-Refundable Cases

Refunds are generally not provided for:

change of mind after paid access was delivered
unused subscription time after cancellation
dissatisfaction with AI-generated output where the service was available
loss caused by user error, incorrect prompts, or failure to review outputs
account suspension caused by violation of our terms
inability to use a feature because required account, browser, payment, or third-party conditions were not met

5. How to Request a Refund

To request a refund, contact contact@amretra.com with:

account email address
payment date
amount charged
payment provider or transaction reference, if available
description of the issue
screenshots or supporting details, if relevant

6. Review Timeline

We aim to acknowledge refund requests within a reasonable time.

Approved refunds are normally initiated through the original payment method using the relevant payment gateway, payment aggregator, bank, card network, UPI provider, wallet provider, or billing processor.

After initiation, actual credit timing depends on the payment provider, bank, card network, UPI, wallet, settlement cycle, and applicable dispute or refund timelines.

7. Failed, Pending, or Reversed Transactions

If a payment fails, remains pending, is reversed, or is charged back, subscription access may not activate or may be limited until payment status is confirmed.

If money was debited but the payment did not reach us, the payment provider or bank may need to complete reconciliation before the payment can be confirmed or reversed.

8. Contact

Amretra Dynamics
Mahbubnagar, Telangana - 509001, India
Email: contact@amretra.com
Website: amretra.com